Our Terms & Conditions: Clarity for Every Interaction

These overarching terms govern all interactions and services provided by Brew & Hearth Collective. By using any of our services—whether enjoying a coffee in our Oxford café, purchasing beans online, or booking a workshop—you agree to abide by these comprehensive terms and conditions.

We are committed to maintaining up-to-date policies that reflect current legal requirements and industry best practices. Your continued engagement with Brew & Hearth Collective implies acceptance of any updates.

• Applicability across all Brew & Hearth Collective services and platforms.
• Commitment to regular updates for legal compliance and clarity.
• Foundation for mutual respect and transparent operations.

For specific details on particular services, please refer to the relevant sections below.

To ensure a pleasant and safe environment for all our patrons, we kindly ask you to observe the following terms while visiting our café at 1290 High Street, Oxford:

• Operating Hours & Seating: Our current opening and closing times are available on our website and at the café entrance. Seating is on a first-come, first-served basis, though we may offer limited reservation options for specific events.
• Food Safety & Allergens: We take food safety seriously. Please inform our staff of any allergies or dietary requirements before ordering. While we strive to avoid cross-contamination, our kitchen handles various ingredients, and we cannot guarantee a completely allergen-free environment.
• Customer Conduct: We foster a respectful and welcoming atmosphere. Disruptive behaviour, harassment, or discrimination will not be tolerated. Please be mindful of other guests and our staff.
• WiFi Usage: Complimentary WiFi is available for light browsing and work. We request guests to be considerate of bandwidth usage and limit long downloads or streaming, especially during peak hours, to ensure fair access for everyone.

These rules help us maintain a cozy and collaborative space for Oxford's coffee enthusiasts.

Shopping for our artisan coffee beans and brewing equipment online is designed to be straightforward and secure. The following terms apply to all purchases made through the Brew & Hearth Collective online store:

• Product Availability & Pricing: All products are subject to availability. While we strive for accuracy, prices are subject to change without prior notice. The final price will be confirmed at checkout.
• Ordering & Payment: Orders are confirmed upon successful payment processing. We accept major credit/debit cards and other payment methods indicated on our site. All transactions are securely encrypted.
• Shipping & Delivery: We aim to dispatch orders within 2-3 business days. Delivery times vary based on your location. We are not responsible for delays caused by third-party shipping carriers. Please review our detailed shipping policy for estimated timeframes and costs.
• Returns & Refunds: If you are not entirely satisfied with your online purchase, you may return items within 14 days of receipt, provided they are unused and in their original packaging. Perishable items like roasted coffee beans can only be returned if unopened or if there's a quality issue. Please see our full return policy for eligibility and process.

Our coffee workshops and special events are designed for engagement and learning. Please read the following terms applicable to all bookings:

• Registration & Payment: Workshop spaces are limited and secured upon full payment. Confirmation emails will be sent with all necessary details.
• Cancellation Policy: Cancellations made up to 7 days before the event will receive a full refund. Cancellations made 3-6 days prior will receive a 50% refund. No refunds are available for cancellations within 48 hours of the event or for no-shows.
• Participant Responsibilities: Attendees are expected to follow all safety instructions provided by our instructors, especially when handling hot equipment. Any damage to equipment caused by negligence may incur charges.
• Group Bookings: For group bookings or private event inquiries, specific contracts will be provided outlining bespoke terms and conditions.

For catering services and private hire of our café space, detailed contracts are always provided. Below are the general terms:

• Contract & Deposits: All catering and private hire services require a signed contract and a non-refundable deposit (typically 25%) to secure the booking. The balance is due 7 days prior to the event date.
• Menu & Modifications: Final menu selections and any dietary accommodations must be confirmed no later than 10 days before the event. Changes after this period may not be possible or may incur additional costs.
• Cancellation Policy: Cancellation fees apply based on the proximity to the event date. Details are outlined in your specific catering or private hire contract. Force majeure clauses are included to address unforeseen circumstances.
• Equipment & Venue: Unless otherwise agreed, clients are responsible for ensuring the venue meets health & safety requirements for our team and equipment.

Brew & Hearth Collective holds its intellectual property and your privacy with utmost importance:

• Intellectual Property: All content on our website, including text, images, recipes, branding ("Brew & Hearth Collective" name and logo), and proprietary coffee blends, are the intellectual property of Brew & Hearth Collective. Unauthorized reproduction or use is strictly prohibited.
• Photography & Social Media: We encourage sharing your café experience! However, please be respectful of other customers' privacy. If you are taking photos, ensure individuals are comfortable being included. Commercial use of photography taken on our premises requires prior written consent.
• Data Protection & Privacy Policy: We collect and process personal data in accordance with UK data protection laws (e.g., GDPR). Our Privacy Policy details what information we collect, why we collect it, how it's used, stored, and your rights concerning your data.
• Website Content Usage: Any third-party use of content from this website must be attributed to Brew & Hearth Collective and linked back to our site.

We are committed to protecting your personal information and ensuring our creative efforts are respected.